Finding and Requesting Products
Q1: How do I search for products on the website?
A1: Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
Q2: How can I get a quotation for the products?
A2: Even though we do not operate as an online shop, you can request a price for any product by using our price request form available on the product detail page. We will get back to you with the best available quotation promptly.
Shipping & Delivery
Q3: How are shipping costs calculated?
A3: The shipping costs are calculated based on the shipping method you choose, as well as the weight and volume of the product. We will provide a detailed breakdown of the shipping costs in our quotation.
Q4: How long does delivery take?
A4: Delivery times vary based on the shipping method selected and the destination. Once your order has been confirmed and dispatched, we will provide an estimated delivery date.
Buyer Protection & Customer Service
Q5: What is the Buyer Protection?
A5: Buyer Protection is a set of guarantees that ensures our customers receive their items in good condition and as described. In the rare event that your item arrives damaged or not as described, please reach out to our customer service team, and we will work diligently to resolve the issue.
Q6: How can I contact customer service?
A6: If you have any queries or concerns, you can reach out to our customer service team through the Contact Us page on our website. We aim to respond to all inquiries within 24 hours.
Q7: What payment methods do you accept?
A7: We accept PayPal and Bank Transfers as payment methods. For large orders, we accept Bank Transfers only. This ensures maximum security and convenience for both parties.
Q8: Is my payment secure?
A8: Absolutely. We prioritize the security of our customer’s information. All payment-related information is encrypted and processed through secure gateways to ensure maximum safety.
Returns & Refunds
Q9: What is your return policy?
A9: We offer a return policy for items that arrive damaged or not as described. Specific terms and conditions will be provided with your quotation or upon request. Please reach out to our customer service team for any return-related queries.
Q10: How do I get a refund?
A10: If you are eligible for a refund, based on our return policy, we will process it once the returned item has been received and inspected. The refund method will match the original payment method.
Q11: Do you provide product warranties?
A11: Yes, many of our products come with manufacturer warranties. Details regarding the warranty period and terms will be provided in our quotation or upon request.
Q12: How can I stay updated with the latest products and offers?
A12: We recommend subscribing to our newsletter and following our official social media channels. This way, you will always be informed about our latest products, promotions, and news.
Thank you for choosing Unicom Radio. We’re here to assist you every step of the way. If your question isn’t answered above, don’t hesitate to reach out to us through our website. Safe and happy shopping!